Customer Service Alignment Assessment

Five Minute Customer Service Alignment Assessment

The 5-minute Customer Service Assessment helps you examine how well the five core aspects of service delivery are aligned with your customer service vision.

Goals
Hiring
Training
Empowerment
Leadership

You may also wish to explore this in-depth version.

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Assess organizational alignment from Leading a Customer-Centric Culture by Jeff Toister

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Jeff Toister — The Service Culture Guide

Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training.