Benefits of a customer-focused culture:
Improved customer service
Increased employee engagement
Better bottom-line results
Service Culture Toolkit
Download a workbook companion to the book, The Service Culture Handbook. You’ll also be subscribed to the Customer Service Tip of the Week email. (Unsubscribe anytime.)
Video: Leading a Customer-Centric Culture
Helpful Articles
Here are a few articles help you learn more about developing a customer-focused culture.
You can also learn more about The Service Culture Handbook.
Keynote Presentation
One of Jeff Toister's most popular keynote presentations is The Journey to a Customer-focused Culture. Read a description here or see how you can hire Jeff for your next event.