Training Video Club 

It's like a book club, but for training videos.*

The training video club is currently on hiatus, but you can check out the discussions from past video clubs below.

• Working with Upset Customers, Part 1

• Working with Upset Customers, Part 2

• Working with Upset Customers, Part 3

• Working with Upset Customers, Service Recovery

• Managing Customer Expectations

• Phone-Based Customer Service

*You’ll need a LinkedIn Learning subscription or a 30-day trial account to watch the course videos.