Many of us, including myself, are guilty of focusing on what's wrong with customer service. Maybe that's because it's so easy to point out negative examples. At the same time, there are a lot of companies out there using outstanding service to stand apart from the competition, engage their customers, and make more money.

I'm collecting those success stories for the October edition of Service Sense, my email newsletter. If you, your department, or your organization has used customer service to make a difference in the marketplace, I'd like to hear about it. More specifically, I'm interested in hearing how a specific focus on service (employee training, strategic planning, process improvement, etc.) yielded great results. The best stories will be shared in the October Service Sense.

Please email me or post your comment to share a story.