One of my favorite features of ICMI's Contact Center Conference & Expo are the Thought Leader Panels.

These are short panel discussions on specific topics featuring thought leaders from the contact center industry. I had the privilege of moderating the Social Media panel at the 2014 conference.

Here's the video (click here if you don't see it):

Additional Resources

• Three Social Customer Care Trends You Can't Ignore
• Voice of the Customer Thought Leader Panel
• Contact Center Conference & Expo 2014 Re-cap