Customer service surveys are everywhere.

Chances are, your company either uses one now or your thinking about implementing one in the near future. 

So, here’s the real question: Is your survey helping you improve customer service?

Perhaps you want to improve your response rate, generate more actionable insight, or just come up with the right questions.

Or, you might be thinking about starting a customer service survey but aren’t sure how to get started.

My new course on lynda.com can help you.

It’s called Using Customer Surveys to Improve Service. This training video will walk you step-by-step through the process of implementing a customer service survey. 

Topics include:

1. Designing impactful surveys
2. Writing effective survey questions
3. Analyzing survey results
4. Using data to improve customer service

You can watch a preview here.

(Side question: why does video always freeze when you're making a weird face?)

A lynda.com subscription is required to view the entire course. Fortunately, I’ve got you covered. You can drop my name and get a free 10-day trial.

Here are more customer service courses on lynda.com:

• Customer Service Fundamentals
• Leading a Customer-centric Culture
• Managing a Customer Service Team