NYT bestselling author and customer service expert Shep Hyken has a new book coming out October 2, just in time for Customer Service Week.

It's called The Convenience Revolution.

The book focuses on the next wave of service—making it easier for customers to do business with you. It's chock-full of case studies from top companies, both big and small. The best part is it contains practical ideas that can allow businesses of any size to out-service the competition.

Shep shares six convenience principles and invites readers to decide which principles work best for their business:

1. Reduce Friction

2. Self-Service

3. Technology

4. Subscription

5. Delivery

6. Access

I recently had a chance to interview Shep and discuss his new book.

Shep's always an entertaining interview, and he shared lots of great examples and ideas. You can order the book now.

• Buy on Amazon (hardcover, Kindle, or audio)

• Buy on 800-CEO-READ (discounts on multiple hardcover copies)