Jeff Toister — The Service Culture Guide

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How to Improve Performance by Focusing on What is Working

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Max Yoder, Co-Founder & CEO of Lessonly

Some solutions are counterintuitive.

When employees aren't doing their best, the instinctive approach is to try to identify what's wrong and fix it. Max Yoder's counterintuitive advice is to focus on what the team is doing really well, and help them do that more often.

Yoder is the Co-Founder and CEO of Lessonly, a company that makes easy-to-use training software. He's also the author of Do Better Work, a book full of practical tips that can help yourself and others find "clarity, camaraderie, and progress in work and life."

It's an action-oriented book and I highly recommend it.

Yoder and I recently had a conversation about improving team performance. Here are just some of the topics we discussed:

  • Taking personal accountability for your own performance

  • Finding clarity at work

  • Overcoming your natural instinct to focus on what's wrong

  • Helping employees recognize their peers

  • Asking two questions that can help identify best practices

Do Better Work is available on Amazon.

Here's our interview.