The Service Culture Guide

Jeff Toister guides companies who want to get their employees obsessed with customer service. Build a service culture, hire Jeff Toister for an impactful keynote presentation, or browse through training videos, books, and weekly tips.

Jeff Toister is your service culture guide

Image of Jeff Toister, smiling and looking at the camera.

A few of Jeff’s clients:

About Me

Hi, I’m Jeff Toister.

The first customer I ever served ended in a service failure. Vowing to learn from that experience, I became obsessed with customer service.

Today, I help leaders build customer-focused cultures.

Bestselling author of four customer service books
3 million+ people have taken one of my online training courses
Keynote speaker known for highly interactive presentations

Speaking

Engage your audience with interactive, customized, and insanely practical presentations.

Keynotes >

Books

Discover the advice you need to get employees obsessed with customer service.

Books >

Training Videos

Build your team’s customer service skills with on-demand videos from LinkedIn Learning.

Training Videos >

Author Jeff Toister is smiling at the camera in a still frame from a training video.

Jeff Toister — The Service Culture Guide

Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training.