Jeff Toister, Service Culture Speaker
What is co-marketing?
Hiring Jeff to speak at your event includes robust support to help you draw an audience and get them excited. Here are a few examples:
Sharing your event via LinkedIn, Twitter, and other social media channels.
Recording a special welcome video for participants.
Providing you with event descriptions and other copy for your marketing materials.
Working with Jeff
The goal is always to make your event a success and draw raves from your audience. Jeff's presentations are customized to your audience, feature extensive participant interaction, and always include practical takeaways.
We'll discuss your goals ahead of time.
The presentation will be tailored to your audience.
Your audience will be involved through hands-on activities.
Program Descriptions
Jeff has three programs to help companies create customer-focused cultures.
Executives & Managers: The Service Culture Journey
Executives & Managers: The Guaranteed Customer Experience
Managers & Frontline Professionals: Hidden Obstacles to Outstanding Service
About Jeff Toister
Jeff is the bestselling author of four customer service books, including The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. More than 3 million people have taken one of his video-based training courses on LinkedIn Learning.
Jeff has been recognized as a customer service thought leader by numerous organizations:
Customer Service: Global Gurus, Comm100, and Nicereply
Customer Experience: Unymira, LiveHelpNow, and Panviva
Contact Centers: ICMI and ProcedureFlow
See Jeff in Action
Here are some highlights from various presentations.
Preview: Hidden Obstacles to Outstanding Customer Service
Highlights from an interactive keynote presentation delivered to 1,000 contact center professionals. The presentation incorporated humor, storytelling, and practical advice.
Never Eat Alone Story
This story is from a keynote presentation delivered to a group of 300+ leaders at a large insurance company.
Broken Promises
This short activity from a virtual presentation highlights the importance of keeping the promises you make to your customers.
The Danger of Multitasking
The interactive activity allowed a group of 100+ sales and customer success professionals to experience how multitasking hurts our ability to serve customers.
Why Wow Isn’t a Great Strategy
Discover the surprising reasons why trying to wow customers should not be your customer service strategy.
Jeff Toister answers his own phone and email: Click the button below or call Jeff at 619-955-7946.
Testimonials
"Jeff is one of the highest ranked and regarded speakers at ICMI's conferences. His enthusiasm, knowledge, professionalism and overall speaking skills have been a welcome presence year after year as he brings new topics and current thinking to the program."
—Patty Caron, Event Director, ICMI
"For most of the past 17 years, we have invited keynote speakers to present to our audience of roughly 300 service leaders, and Jeff was clearly one of the most engaging and educational presenters."
—Michael Pace, President, NorthEast Contact Center Forum
What a pleasure it was to get to know Jeff on a personal level and witness his passion for the customer experience. I strongly encourage those companies that put the customer first to engage with Jeff."
—Becky Anderson, Director of Vendor Relationship Management, GreatAmerica Financial Services
