Customer Service Training Videos

Did you know that video is more effective than hiring a customer service trainer?

It is if you use video correctly.

Jeff Toister offers customer service training videos via LinkedIn Learning, a massive online library of video-based training programs. 

There are three ways to get access to a course:

• Via your LinkedIn Learning subscription

• Purchase the course from LinkedIn Learning (click on an individual course for pricing)

• Get a free 30-day free trial

Featured Course: Customer Service Foundations

In this fundamental course, Jeff Toister reveals the essential skills you need to deliver great customer service. Discover how to develop rapport, go the extra mile, and solve customer problems.

All Video Topics

• Customer Service Foundations

• Phone-Based Customer Service

• Working with Upset Customers

• Serving Internal Customers

• Managing Customer Expectations

• Managing Expectations (for Managers)

• Managing a Customer Service Team

• Innovative Customer Service Techniques

• Quick Fixes for Excellent Customer Service

• Leading a Customer-Centric Culture

• Using Customer Service Surveys

• Serving Customers Using Social Media

• How to Get Great Customer Service

• Instructional Design: Needs Analysis

• Instructional Design: Adult Learners

• Running Company Onboarding

• Measuring Learning Effectiveness

• Design & Develop Training Programs