I must admit to a little bit of glee at seeing Dave Carroll's latest video in response to the poor customer service he received from United Airlines. If you don't know the story, Carroll apparently witnessed baggage handlers tossing his guitar on the tarmac as he sat on a United Airlines plane. The guitar broke and according to Carroll, United Airlines refused to pay for the damage. Carroll is a country music signer with no small following, so he decided to seek his own brand of justice by posting a series of three music videos to You Tube.
Read MoreMy new favorite song: United Breaks Guitars
We've all experienced customer service so bad that its left us feeling outraged and powerless. In the 1990s I was a frequent flyer on United Airlines, but by the end of the decade they had treated me so poorly so many times I vowed never to given United Airlines any of my money ever again. The worst experience was when I tried to return home after a three week trip and my flight was cancelled due to a work slowdown initiated by United employees. I didn't receive so much as an apology.
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