Toxic Customer Service Employees

83% of customer service employees have at least one toxic coworker.

The coffee shop employee parked so close to my car that I couldn’t open the door. When I went back into the coffee shop and asked her to move her car, she didn’t apologize. “I was running late,” was all she said.

This employe was toxic!

She had a negative impact on customers and employees alike. Toxic employees like this can have a negative impact on the organization.

Here are some stats:

• 83% of customer service employees have at least one toxic coworker.

• 1 in 20 toxic customer service employees are terminated for toxic behavior within one year.

• Overconfident employees are 15% more likely to be terminated for toxic behavior.