Vision Check Alignment
Part of the service culture assessment. This page examines the quality of the customer experience vision.
Does your customer experience vision meet all of the criteria below?
Simple and easy to understand
Focused on customers
It reflects both who you are now and who you hope to be more consistently in the future
Not sure? See some examples.
Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training.