Inside Customer Service blog

The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential.

Customer service measurement survey

Jeff Toister January 5, 2012

The survey will close on Friday, January 20. Click here if you have trouble viewing the survey on this page.

Search by Keyword

Popular Topics

Recent Posts

Featured

3 Steps to CS Trainer.png

Oct 10, 2024

How to become a customer service trainer

Oct 10, 2024

Oct 10, 2024

Vision in 2 hours.png

Sep 12, 2024

Write your CX Vision in two hours

Sep 12, 2024

Sep 12, 2024

HELP Steps of Service.png

Aug 8, 2024

HELP: The four fundamental steps of service

Aug 8, 2024

Aug 8, 2024

CX Vision Growth Strategy.png

Jul 11, 2024

Using a CX vision to guide your growth strategy

Jul 11, 2024

Jul 11, 2024

Set Expectations.png

Jun 13, 2024

How to set expectations with customer service reps

Jun 13, 2024

Jun 13, 2024

Books

Cover image of The Service Culture Handbook

Recognition

ICMI Top 25 Thought Leader badge

Badge that reads Top 50 CX Influencers, CX Network 2023

Badge honoring best customer service trainers in the world.

Top 50 Customer Experience (CX) Influencer for 2021

Unymira Top 20 CX Influencer badge

ProcedureFlow Top 30 Contact Center Influencer badge

LiveHelpNow top CX Influencer Award

Netomi CX thought leader badge

SurveySensum Top 150 Global CX Thought Leader badge

Customer Service Influencer Award, FitSmallBusiness

Let’s Get Social

Jeff Toister — The Service Culture Guide

Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training.