Inside Customer Service blog
The Inside Customer Service blog features tips, trends, and analysis that can help you unlock your customer service team's hidden potential.
Customers will sometimes mention something off-hand that you can later use to build rapport. For example, someone might mention they are about to go on vacation. Using the "friendly follow-up", you could ask them about their vacation the next time you see them.
This technique shows the customer you are paying attention and makes them feel valued.
Toister Performance Solutions helps customer service teams unlock their hidden potential. Services include helping companies develop customer-focused cultures, voice of customer programs (i.e. surveys) and customer service training.
