Jeff Toister 5/2/17 Jeff Toister 5/2/17 United's Oscar Munoz Refuses to Acknowledge This Massive Problem Read More Jeff Toister 1/3/13 Jeff Toister 1/3/13 A service failure reveals surprising customer service trends Read More Jeff Toister 12/21/12 Jeff Toister 12/21/12 All I want for Christmas is United to fly my wife home Read More Jeff Toister 7/10/12 Jeff Toister 7/10/12 Why companies need to cure their fee addiction Read More Jeff Toister 6/29/11 Jeff Toister 6/29/11 Is there such thing as the "United Airlines Effect"? Read More Jeff Toister 3/21/11 Jeff Toister 3/21/11 Another last to first customer service merger Read More Jeff Toister 5/3/10 Jeff Toister 5/3/10 United Airlines will get bigger, ruder, and less efficient Read More Jeff Toister 3/3/10 Jeff Toister 3/3/10 United Breaks Guitars song #3 released Read More Older Posts
Jeff Toister 5/2/17 Jeff Toister 5/2/17 United's Oscar Munoz Refuses to Acknowledge This Massive Problem Read More
Jeff Toister 1/3/13 Jeff Toister 1/3/13 A service failure reveals surprising customer service trends Read More
Jeff Toister 12/21/12 Jeff Toister 12/21/12 All I want for Christmas is United to fly my wife home Read More
Jeff Toister 6/29/11 Jeff Toister 6/29/11 Is there such thing as the "United Airlines Effect"? Read More
Jeff Toister 5/3/10 Jeff Toister 5/3/10 United Airlines will get bigger, ruder, and less efficient Read More
